Refund policy

Returns and exchange policy

A product return may be requested within 14 days of receipt.

To be accepted for return, the product must be in its original condition, unused, with all accessories and original packaging, and accompanied by proof of purchase. Please contact us for return instructions before sending any product.

If the product arrives damaged or does not match the order, please contact us immediately and send photos showing the issue. After review, we will arrange a replacement or refund as appropriate.

Products that have been used or damaged after receipt, or products that cannot be returned for health or personal reasons if their packaging has been opened, are not accepted unless there is a manufacturing defect.

The customer pays the return shipping cost for a change of mind. Hanso Store pays the return cost if the product is damaged or does not match the order.

After the product is received and inspected, the customer will be notified whether the return is accepted or rejected. If approved, the refund will be made by the appropriate method within the available processing period.

An order may be cancelled before it is fulfilled or shipped. After shipping, the return procedure described above applies.